Vivian Ferne Policies

 We want every customer to be happy with their purchase with us.  If you are unhappy please let us know and we will do our best to resolve any issues!

Shipping Policy 

Vivian Ferne offers free shipping on all online orders within the 48 Continental United States. Inquires for shipping outside of the U.S.A. please email sales@vivianferne.com.

Orders require 48 hours to be processed and estimated to ship within 10 business days. Vivian Ferne products are handmade and made to order. Delivery times may fluctuate depending on the volume of open orders. Please note that all custom orders take an extended time to design and process.

Items are usually shipped via FedEx or UPS ground. Transit time within the US can range from 1 to 7 business days. The tracking information is received via email. To expedite your order, please email us at sales@vivianferne.com.

If there is damage to the box you must take photos of the damage for record. Please document the damage and send photos to sales@vivianferne.com.

Vivian Ferne does not cover cases of theft. When tracking numbers say the package has been delivered, we assume it to be true. We apologize if theft happened and sincerely hope that the package turns up. 

Vivian Ferne shipping policies are subject to change and may be revoked at any time. Viviane Ferne reserves the right to charge shipping on custom orders.

 

Return Policy

Update: We are currently not accepting any returns as a safety precaution in response to COVID-19

 We make each product per order. If you are not satisfied with you order please email us at sales@vivianferne.com. 

 

Custom Orders 
Custom items may not be refunded due to the customization to the product.

Cancellation

Orders containing “non-stock” items can not be cancelled after 24 business hours.  Orders that are stock items can only be changed or cancelled within 48 business hours of the original order date.  

Exchanges
If an item is defective or damaged, send us an email at sales@vivianferne.com and we will send you a shipping label to return your item to Ohio. Once it is received and inspected we will ship the replacement item. 

Installation

Vivian Ferne is not responsible for product being damaged during installation, we offer samples and highly recommend a patch test of wallpaper before purchasing.

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