Wallpaper FAQ

Standard orders are estimated to take 10 business days (about 2 weeks) for processing.

Custom Orders are assessed per order. While we complete custom requests as quickly as possible, every project timeline can be unique. 

We ship all products with either Fedex Ground or UPS Ground, a shipping notification will be sent once your items leave our facility.  If you wish to make your package signature required please contact us directly regarding your order.

Rush processing and shipping can be paid for an additional cost at checkout.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will likely receive a reply the following Monday, but possibly sooner.

Open a chat directly with us.

We currently ship to the United States, Canada, and the United Kingdom.

Rush Shipping can be selected for additional cost. When an order is rushed it will be shipped within 5 business days from date of purchase.

All orders are made to order and not eligible for returns.

We strive for all of our customers to be happy and may offer to exchange your item for a different product.

Shipping exchange at cost to buyer.

All orders are made to order and not eligible for refund.

If an item is defective please send us an email at sales@vivianferne.com.

If there is damage to the box in transit you must take photos of the damage for record. Please document the damage and send photos to sales@vivianferne.com.

We will provide details of required next steps before we ship a replacement product.

Peel & Stick is self-adhesive vinyl. Peel away the backing and apply it to a smooth, non-textured wall. No water or separate paste is needed. See our Peel & Stick installation guide or watch the installation video.

Prepasted is smooth paper with paste already on the back. Water activates the paste, so there is no separate paste to apply. It is easy to hang and very easy to remove. See our Prepasted installation guide or watch the installation video.

French Luxe is a canvas-textured fabric sourced from France. It requires separate wallpaper paste and professional installation. Paste is not included.

Peel & Stick has the simplest application: peel away the backing, stick a panel to the wall, line up the next panel, and repeat. It’s a great choice for quick, easy room updates, especially in apartments and rentals.

For a step up in material quality, we recommend Prepasted. It is easy to hang and very easy to remove, and it is our preferred choice over Peel & Stick vinyl for bathrooms and humid climates.

For commercial projects, we recommend Prepasted or French Luxe.

Our wallpaper material comparison can help you choose. If you have questions about your room or wall surface, contact us.

Samples are available in Peel & Stick only. Use a sample to see the design and color in your own light.

On the design you like, choose Peel & Stick under Application, then look for the 8" × 11" sample in the size options. For help choosing Prepasted or French Luxe, see our material comparison or contact us.

Each product is printed to order.

Products are printed packaged and shipped direct from our team in Columbus, Ohio, USA - made to order!

Yes. Open the product page for the wallpaper design you like and select Custom Size to start your request. The form will include your chosen design.

For changes to colors or the design itself, visit Custom Designs.

Almost all of our designs are inspired from the original abstract painting of Vivian Ferne's founder, Frances Katz. The designs have been digitally captured to print as large scale wallpapers. When you purchase a Vivian Ferne wallpaper you are purchasing a piece of original art.